JPMorgan Hiring Freshers in USA For Software Support Team Lead Jobs 2013 JPMorgan Hiring there Software Support Team Lead job openings 2013 Vacancies for freshers and experienced 2013 In USA for the post of Software Support Team Lead . For this JPMorgan job openings in july August 2013 the qualification for this JPMorgan Hiring is Graduate . The Candidate who will want attend this Software Support Team Lead jobs in JPMorgan on 2013 should have knowledge on English . so all eligible candidates can go through details for JPMorgan Hiring in USA this blog gives latest info about all Hiring in all JPMorgan branches in india cities like USA , USA , Hyderabad .
2) Company name : JPMorgan
6) The Total experience Required for this JPMorgan Hiring is : 0 to 2 yrs. freshers experienced
7) JPMorgan Hiring date and time are : 2013-2014
9) job description :
2) Company name : JPMorgan
3 ) Official website for this job : www.JPMorgan.com
4) Location or this Job : USA
5 ) Designation for this JPMorgan job openings 2013 : Software Support Team Lead
4) Location or this Job : USA
5 ) Designation for this JPMorgan job openings 2013 : Software Support Team Lead
6) The Total experience Required for this JPMorgan Hiring is : 0 to 2 yrs. freshers experienced
7) JPMorgan Hiring date and time are : 2013-2014
8)Education Qualification for this JPMorgan jobs
- High school diploma
- Minimum 3+ years of customer service experience
- Minimum 6 months experience acquired as a Merchant Support Analyst I, or in a relationship management capacity at Chase Paymentech
- Minimum 6 months of computer software systems experience including Microsoft Office and 6 months of experience in PeopleSoft
- Must be available to work flexible shifts and work schedules
9) job description :
- Candidate should have knowledge on Addresses Merchant and Client needs by following established protocols to resolve inquiries pertaining to interchange, funding, billing and the electronic payments industry as a whole
- Assists Merchants and Clients with accounts set up on varied front-end and back-end combinations, and varied vertical markets
- Provides internal support to Merchant Support Analysts to address more complex situations pertaining to interchange analysis, statement analysis, etc. and merchant escalations
- Employs abstract and comprehensive critical thinking skills to gather all details necessary to properly assist internal and external customers, and ensure a positive service experience
- Effectively researches and analyzes request details and internal/external customer needs to administer the proper protocol(s) for thorough call handling and complete issue/request resolution
- Professionally communicates with callers using interpersonal skills that convey a sense of ownership, commitment to resolution, and industry knowledge and expertise that instills caller/merchant confidence in CPS' ability to provide ongoing account support
- Technically dexterous with use of Microsoft Office applications, in addition to the company/departmental specific applications required to perform job functions
- Creates and builds merchant loyalty by delivering CPS service standards on every call
- Exhibits leadership qualities that promote a team oriented, professional and focused work environment, setting the example for Merchant Support Analysts
- Properly assesses Merchant Support Analyst performance levels to construct purposeful recurrent training sessions and solidly identify the necessary areas of focus, to bolster productivity
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